Voice Technology Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeTelephony Full time ₹ 90,00,000 - ₹ 1,50,00,000
Avaya Telephony Professional

A highly skilled professional with rich hands-on experience in Avaya-RED Voice Technology solutions, including telephony, contact center technologies, and excellent administration and maintenance skills for IPT Solutions. In-depth knowledge of voice telephony, legacy IPT, contact center, unified communication, networking, Linux, Windows OS, and SQL DB.

Key Responsibilities:
  • Installation and maintenance of AVAYA-RED systems and additional experience on Contact Center Products
  • Administering and supporting Avaya technologies and understanding IP telephony in a contact centre environment
  • Maintaining and troubleshooting AVAYA S8800 class media servers and G450/G650 media gateways running Avaya Communications Manager R6.2 and CMS in a dispersed voice network with multiple call centers
  • Executing project work related to Voice Telephony support during service interruptions with minimal supervision
Requirements:
  • Hands-on experience with Avaya Communication Manager 2.x-7.x in a distributed and centralized environment
  • Knowledge of Avaya Session Manager 6, VoIP, H.323, SIP, and TDM CTI applications in a Call Center environment
  • Experience with Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, ACCCM Product installation, and troubleshooting on Avaya Aura Communication Manager, Session Manager, System manager, Avaya Aura Experience Portal, AEP, Application Enablement Server, AES, Avaya Call Recorder, ACR, Avata Call management system, and Avaya Voice Portal, AVP
  • Basic familiarity with Solution Designing of Contact Center solution with HLD LLD, Working knowledge of ITIL framework, and familiarity with ITSM Tools like Remedy, HPSM, SNOW etc.

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