Voice Support Specialist

1 day ago

Mumbai, Maharashtra, India upGrad Full time
Job Title: Voice Support Specialist - Proactive Onboarding & Red-Alert Engagement

Location: Mumbai (Marol)

Experience: 0-4 Years. Freshers are welcome to apply

Shift Details- Mon- Sat | 7 am- 4 pm | Work From Office

Job Responsibilities:

- Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
- Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
- Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
- Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
- Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies

- Excellent Communication: Clear, confident, and empathetic voice communication.
- Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
- Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
- Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
- Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Desired Qualifications

- Bachelors degree in any field (preferred).
- Minimum 1-2 years of experience in voice-based support, preferably in EdTech, customer support, or student success roles.
- Experience in handling both inbound and outbound calls.
- Familiarity with escalation protocols and quality assurance practices.

  • Voice Support Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Voice Support SpecialistAbout the Role:We are seeking a skilled Voice Support Specialist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for resolving customer queries efficiently and professionally.About You:You must be fluent in English (both written and spoken).You should have a...

  • Voice Support Specialist

    7 days ago

    Mumbai, Maharashtra, India upGrad Full time

    Job Title: Voice Support Specialist - Proactive Onboarding & Red-Alert Engagement Location: Mumbai (Marol) Experience: 0-4 Years. Freshers are welcome to apply Shift Details- Mon- Sat | 7 am- 4 pm | Work From Office Job Responsibilities: Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through

  • Voice Support Specialist

    7 days ago

    Navi Mumbai, Maharashtra, India beBeeSupport Full time ₹ 22,000 - ₹ 30,000

    Join Our Team as a Voice Support SpecialistAt our company, we are hiring for a Voice Process Executive position that offers an exciting opportunity to grow your career in the customer service industry.The ideal candidate will be responsible for handling inbound and outbound customer queries via voice and chat, assisting customers with broadband,...

  • Highly Skilled Voice Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeSupport Full time US$ 70,000 - US$ 1,00,000

    Customer Support ProfessionalWe're seeking an experienced professional to join our team as a Customer Support Specialist.Provide high-quality voice and non-voice support to clients with minimal supervision.Develop excellent communication skills, both oral and written, to consistently deliver top-notch service.Operate independently and make informed decisions...

  • Voice Support Representative

    1 week ago

    Navi Mumbai, Maharashtra, India beBeeVoiceSupport Full time ₹ 21,000 - ₹ 30,000

    Job Opportunity: Voice SupportOur organization is seeking a dedicated individual to fill the role of Voice Support Specialist.Location: Mumbai MaladSalary: Competitive compensation package + Performance IncentivesEligibility CriteriaQualification: HSC / Graduate degree requiredExperience: Freshers & Experienced candidates are welcome to applyExcellent verbal...

  • Voice Infrastructure Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeVoiceInfrastructure Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a skilled Voice Infrastructure Specialist to join our team. In this role, you will be responsible for ensuring the availability of our voice infrastructure and performing preventative maintenance on telecom equipment.Key Responsibilities:Telecom Equipment Maintenance: You will configure and perform routine maintenance on PBX, telephone...

  • Voice Communications Specialist

    6 hours ago

    Mumbai, Maharashtra, India beBeeAvaya Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview We are seeking a highly skilled Voice Communications Specialist to join our team. In this role, you will be responsible for ensuring the availability and reliability of our voice infrastructure. Responsibilities Perform preventative and on-call maintenance on telecom equipment including PBX, telephone switches, switch-based and IP phones, voice...

  • Voice Network Support Specialist

    22 hours ago

    Mumbai, Maharashtra, India beBeeNetwork Full time US$ 90,000 - US$ 1,20,000

    Job DescriptionWe are seeking a highly skilled Network Support Engineer to join our team. The ideal candidate will have expertise in Genesys Purecloud and Cisco UCM, as well as experience with network security and connectivity.The successful candidate will be responsible for managing and administering all aspects of the Genesys Purecloud environment,...

  • Avaya Voice Systems Support Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeVoice Full time US$ 90,000 - US$ 1,20,000

    Job Title: Voice System Administrator">As a Voice System Administrator, you will be responsible for providing technical support for Avaya voice platforms to ensure uptime and stability of voice communication systems.You will monitor and troubleshoot trunk status, PRI lines, and Avaya devices using Avaya command-line tools.Daily system health checks are...

  • Customer Support Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 4,95,000 - ₹ 6,60,000

    Job OpportunityWe are seeking an exceptional candidate to join our customer support team as a Voice Process Representative.The ideal candidate will possess excellent English communication skills and at least 6 months of experience in voice, email, or chat support.We offer a competitive salary package, flexible shift options with set timings, and...