Patient Relation Officer

1 week ago


Ahmedabad Gujarat, India Nozomi Enterprises Full time

Company**:Open Mind Services Ltd**

**Key Responsibilities**:

- Make outbound calls to patients to check on their well-being and medicine requisition
- Follow up with patients regarding their health and doctor checkups
- Register and answer patient inquiries, resolve complaints, and provide information
- Maintain records of customer interactions and transactions in CRM
- Update conversations in CRM and share feedback with concerned teams
- Handle patient complaints and pacify them

**Requirements**:

- Graduate degree
- 1 years of experience in voice calling
- Good communication, empathy, and problem-solving skills
- Ability to listen proactively and handle work well
- Language skills: English and Hindi

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Outbound voice: 1 year (preferred)

**Location**:

- Ahmedabad, Gujarat (required)

Work Location: In person

Application Deadline: 15/09/2024



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