Patient Relation Officer
2 weeks ago
Company**:Open Mind Services Ltd**
**Key Responsibilities**:
- Make outbound calls to patients to check on their well-being and medicine requisition
- Follow up with patients regarding their health and doctor checkups
- Register and answer patient inquiries, resolve complaints, and provide information
- Maintain records of customer interactions and transactions in CRM
- Update conversations in CRM and share feedback with concerned teams
- Handle patient complaints and pacify them
**Requirements**:
- Graduate degree
- 1 years of experience in voice calling
- Good communication, empathy, and problem-solving skills
- Ability to listen proactively and handle work well
- Language skills: English and Hindi
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
- Shift allowance
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
- Outbound voice: 1 year (preferred)
**Location**:
- Ahmedabad, Gujarat (required)
Work Location: In person
Application Deadline: 15/09/2024
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