Product Sme

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

**Job Description: Product SME - Omnichannel Operations**

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease. We are looking for people who are determined to make life better for people around the world.

As Lilly strives to achieve these objectives, we have embarked on building and in-housing a state-of-the-art “next-best action recommendation engine” platform to enable more agile sales and marketing operations. This platform will
- Ingest a wide variety of data sources,
- Run advanced personalized marketing models,
- and integrate seamlessly with all other Lilly SF and marketing operations platforms

to provide recommendations on “what should we do next” to the sales and marketing teams at the individual doctor level, enabling better decision making and improving customer experience.

As part of this team, we are excited to welcome professionals interested in driving cutting-edge technology-driven business operations, with a focus on quality assurance and continuous improvement. This team will be responsible for operating the omnichannel recommendation engine platform which will drive SF and marketing campaigns for Eli Lilly USA.

**Responsibilities**
- Manage end-to-end technical and business oversight, including design, development, testing, deployment, and maintenance.
- Offer proactive guidance on the technical architecture and steer discussions with the product team regarding the features of their product that are specific to our business processes.
- Collaborate on a rollout plan for new product features by comprehending the implications of any changes.
- Lead and steer the team to build the technical requirements for future state of the project (Omnichannel 2.0)
- Collaborate with cross-functional teams including Vendor Partners, IDS, and other functions within commercials to support business objectives.
- Foster a culture of automation, continuous improvement, innovation, and collaboration with the team.
- Develop and maintain strong relationships with US partners, other functions, and vendors.
- Stay up-to-date with emerging trends and technologies in the Product management space.

**Mandatory Requirements**:
**_ Technical and behavioural skills/qualifications:_**
- Bachelor’s/Master’s degree, preferably in quantitative/IT related fields (Engineering, operations, IT/IS)
- >10 years total experience, with 3+ years’ hands on experience with platforms such as Customer 360 or Omnichannel Customer Engagement or Customer Data platform.
- Should have played a role where end-to-end technical and Business process oversight was required.
- Proven experience in leading large scale digital transformation projects specially on cloud technologies while liaising with business and development teams.
- Proven record in leading and delivering Automation, Standardization and Process Improvement/optimization across the project.
- Experience managing complex software products from ideation to launch, with a focus on customer experience and business outcomes.
- Strong understanding of how technology-driven data management and analytics drive better personalized marketing campaigns.
- Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team.

**_ Preferred qualifications:_**
- Prior experience in executing operations programs that use data-driven decision engines, in sales (through Veeva etc) or digital marketing (through SFMC, Adobe etc)
- Certifications
- SQL or other querying/programming language
- Project management for e.g., PMP, CSM, SAFE etc.
- Lean Six Sigma (Green/Black Belt)
- Experience working in Agile/Scrum setups, using JIRA or SNOW Strong understanding of the digital marketing ecosystem (customer data, analytics, content creation and management, A/B testing etc).

Lilly does not discriminate on the basis of age, race, colour, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLilly

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender