Back Office Executive

4 days ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Back Office Executive Job Profile for Wzatco Projectors Company**
**Position Title**: Back Office Executive
**Location**: Yelahanka New Town

**Role Overview**:
The Back Office Executive will oversee the smooth functioning of logistics, service coordination, and customer communication to ensure seamless back-end operations. This includes arranging pick-up and drop labels, managing dispatch schedules, and maintaining proactive communication with both internal and external stakeholders.

**Key Responsibilities**:

- **Logistics Management**:

- Arrange and manage pick-up and drop labels for product shipments.
- Ensure timely dispatch of regular drops to customers and partners.
- Coordinate scheduled pick-ups in alignment with delivery timelines.
- **Service Coordination**:

- Collaborate with the service department to manage service-related pick-ups and returns.
- Ensure proper documentation and tracking of products under service.
- **Customer Updates**:

- Provide regular status updates to internal teams and external customers regarding the progress of shipments and service requests.
- Communicate cost details (if applicable) for pick-ups, deliveries, or services to customers promptly.
- **Process Optimization**:

- Monitor and improve dispatch and delivery processes to ensure operational efficiency.
- Maintain accurate records of logistics and service-related activities.
- **Issue Resolution**:

- Address and resolve operational delays or issues to ensure customer satisfaction.
- Act as a point of contact for logístical concerns and service escalations.

**Skills and Qualifications**:

- Proven experience in logistics, operations, or a similar role.
- Strong coordination and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using logistics and operations management tools/software.
- Customer-focused mindset with problem-solving abilities.

This role is critical in ensuring that the company’s back-end operations run smoothly and that customer expectations are consistently met or exceeded.

**Working Hours**:

- Monday to Friday
- Day Shift

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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