Senior Customer Care Executive

2 days ago

Kolkata West Bengal, India Black Swan Business Setup Services Full time

**Job description**

**Company Name: Black Swan Business Setup Services**

**Job Title**: Sr. Customer Care Executive/ Lead Prequalification Executive (Cold Calling)

**Location**: New Town, Kolkata
**Department**: Business Development / Sales Support
**Reports To**: Sales Manager

International BPO Exp preferred.

**Job Summary**:
**Key Responsibilities**:

- Make **100+ cold calls per day** to potential leads for new business setups.
- Assign leads to the appropriate sales consultants in the CRM after verifying lead quality.
- Maintain accurate and up-to-date records of lead interactions and outcomes.
- Attend scheduled **training programs** to stay updated on services and communication skills.
- Take over team member's work responsibility during her absence (primarily call handling and lead routing).

**Requirements**:

- **Excellent verbal and written communication skills** in English.
- Strong organizational skills with attention to detail.
- Prior experience in **cold calling, lead management, or telemarketing in International BPO**is preferred.
- Comfort with CRM tools and data entry.
- Ability to handle high call volumes and multitask effectively.
- **Preferred nationality**: Chinese or Anglo-Indian (for language/cultural support purposes).
- Team player with a proactive attitude and willingness to learn.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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