Servicenow Architect

6 days ago

Chennai Tamil Nadu, India Neurealm Full time

Chennai, Tamil Nadu, India
- Department
- ITSM
- Job posted on
- Aug 06, 2025
- Employment type
- Full Time Employee

**Job Title**: CMDB Developer (ServiceNow ITOM)
- Develop and customize modules: Incident, Problem, Change, Request, and Knowledge Management
- Good servicenow Scripting knowledge.
- Configure **UI policies, workflows, flow designer, client scripts, Notifications, Inbound actions, SLA Definitions and business rules.**
- Exposure in Integration Hub spokes and Integrate with external systems using Oauth2.0.
- Manage asset lifecycle across hardware and software portfolios
- Experience in **CMDB, Import set, Transform Maps and Service catalog, Service portal.**
- Exposure in ITOM modules: Discovery, Event Management, IRE rules, MID Servers.
- Exposure in CMDB data models and Rest Integrations.
- Hand-on experience in **Servicenow upgrade and cloning instance**.
- Build automation workflows and monitor system health with Servicenow functionalities.
- Experience in Reports, Platform analytics and Performance Analytics.
- Experience in WSD(Workplace Service Delivery) and Major Incident Management

Collaborate with stakeholders to capture service management needs and translate them into platform capabilities.

**Basic knowledge in the below is Mandatory**:
**Exposure in ITOM modules? Yes/No**

**Experience in CMDB and ITSM modules? Yes/No**

**Experience in Servicenow upgrades and cloning? Yes/No**

**Exposure in Major incident Management customization? Yes/No**

**Experience in Scoped Application? Yes/No

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