Customer Care Executive

5 hours ago

New Delhi, India Pros & Pawns HR Consultants Full time

Designation: Customer Care Executive OR Tele Caller

Experience: 2 Or 3 Years
Qualification: Graduation/Diploma

**Job Description**:
Role and Responsibility

1. Building and maintaining strong relationships with existing & prospective customers.
2. Aids in developing and maintaining strong customers’ relationships.
3. Resolving office-related issues
4. Answering phone calls and taking messages
6. Have to solve the queries or the problems of the customers.
7. Clarify Customer requirements; probe for and confirm understanding of requirements or problem
8. Manage customer queries as per defined process
9. Ensure customer is explained and satisfied with response provided
10.Zero customer escalations
11.Good typing speed and written communication skills

Essential requirements:
1.Graduate or equivalent Diploma/Professional degree.
2. Excellent communication skills - oral and written
3. Respects diversity in employees
4. Good typing speed

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your typing speed?

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Care: 2 years (preferred)
- Customer relationship management: 2 years (preferred)

**Language**:

- English (preferred)

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