Inside Sales Executive

2 weeks ago

Bengaluru Karnataka, India Plyneer Industries Full time

**Company
- Plyneer Industries Private Limited**

**Location
- Richmond Road, Bangalore.**

**Working Days
- Monday to Saturday**

**Timings
- 8:30 AM to 5 :30 PM**

**Languages
- English, Hindi & Kannada**

**Job Title: Inside Sales Executive**

**Industry: Plyboard / Building Materials**

**Location: Richmond Road**

**Department: Sales & Customer Support**

**Reporting To: Sales Manager / MD**

**Job Objective**:
**To convert leads into sales, manage order and dispatch processes, and ensure customer satisfaction by addressing queries and escalations efficiently.**

**Key Responsibilities**:
**Lead Conversion & Sales Support**

**Follow up with potential clients to convert leads into orders.**

**Share product details, pricing, and promotions to close deals.**

**Generate quotations, proforma invoices, and confirm orders.**

**Order & Dispatch Coordination**

**Coordinate with the dispatch/logistics team to ensure timely deliveries.**

**Share dispatch details with customers including vehicle and driver info.**

**Follow up on material in transit and provide regular updates to clients.**

**Maintain order tracking sheets and records.**

**Customer Communication & Escalation Handling**

**Serve as the first point of contact for all customer concerns post-sale.**

**Resolve issues related to delayed dispatches, shortages, damage, etc.**

**Communicate professionally and calmly with dissatisfied or escalated customers.**

**Escalate critical issues internally and ensure closure within defined timelines.**

**Documentation & CRM Updates**

**Record customer interactions, feedback, and complaints in CRM/system.**

**Maintain logs of orders, follow-ups, and daily sales performance.**

**Assist in maintaining customer master data and order histories.**

**Reporting & Coordination**

**Prepare daily, weekly, and monthly sales and dispatch reports.**

**Coordinate with the accounts team for payment follow-up when needed.**

**Support field sales executives by passing hot leads and follow-up details.**

**Required Skills & Qualifications**:
**Graduate in any stream (preferably in Marketing/Business)**

**1-3 years experience in Inside Sales, Customer Support, or Dispatch Coordination**

**Strong verbal and written communication (Hindi, English, and kannada)**

**Strong multitasking, follow-up, and problem-solving skills**

**Sharmistha MukherjeeSenior Recruiter**
**Plyneer Industries Pvt Ltd**
**Phone: 9901831729**

Pay: ₹13,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Work Location: In person

**Speak with the employer**
+91 9901831729

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