Passenger Service Agent

2 days ago

Airport Bhubaneswar Orissa, India Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

The role is responsible to ensure exceptional customer service and on time assistance to all passengers and their baggage for arriving and departing customer airlines. Furthermore, the role requires assisting the passengers in relation with check in, boarding and mishandled baggage or delivery as per the departmental / Client airline's standard operating procedures. In addition, perform other related duties as directed by the immediate superior

**What you will be doing**
- Receive passengers/ guests, attend to queries and concern, and provide guidance as required
- Ensure personal grooming and hygiene standards as per company's standard at all time
- Responsible to report workplace hazards, near misses, incidents to immediate supervisors and or station QHSE and security department
- Perform other related duties as assigned by line manager
- Receive and check-in passengers and baggage at the check-in counter or transfer desk
- Checks and verify passenger passport, visa, health certificates and other documentation for their validity and authenticity
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Ensure adherence to airline and company policies on passenger profile, UM (unaccompanied minor) passengers, checked and cabin baggage acceptance, excess baggage and boarding pass issue

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security, Wellbeing and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

**What we are looking for**
- Diploma, Bachelors' degree preferable
- 2-3 years of similar experience
- Customer service orientation and punctuality
- Language Skills: Knowledge of oral and written English

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

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