Global Lending Operations

2 weeks ago

Mumbai Maharashtra, India Citi Full time

**Responsibilities**:

- Work with lending Operations managers to identify root causes potential impact of QA findings and observations and provide suggestions for remedial actions to mitigate identified risks.
- Deliver periodic management reporting and metrics (KRIs / KPIs) to Lending Operations management.
- Present QA testing results in the global monthly QA Forum.
- Conduct root cause analysis on past data and isolate any recurring trends.
- Ensure reporting of deficiency on a timely basis to Lending Operations managers and timely feedback loop.
- Respond to queries received from Independent Risk and Control (IRC), Internal Audit, BFQC, ORM etc
- Act as primary point of contact for assigned clusters (EMEA/APAC).

**Qualifications**:

- 5-8 years relevant experience
- Reasonable knowledge of business processes & procedures, products & services in loan operations; or operations management experience required QA or Risk and Control preferred
- Expert in identifying, mitigating, managing, resolving, and escalating risks and issues
- In-depth awareness of risk types, policies and control measures and processes
- Comply with applicable laws, rules, and regulations, and adhering to Policies**Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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