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Jr Customer Service Executive

3 weeks ago

Chennai, India Tata Communications Full time

NGN UCC

**Must Have**:

- Strong working knowledge of various technologies - SIP Telephony, Cisco UCM, Cisco Contact Center UCCE/X, Genesys Contact Center
- Working knowledge on Audiocodes/Ribbon/Oracle SBCs, Cisco Voice Gateways.
- Working knowledge on Microsoft Teams and Direct Routing.
- Exposure to Servers/Linux/VMware, Network/Databases.
- Experience in Server clustering, Virtualization, High Availability, Disaster Recovery
- Good Understanding of Cloud technologies like AWS and Azure.
- Sound understanding of Cloud Telephony systems.
- Working experience of ISDN/SIP trunking in PSTN architecture.
- Good understanding of LAN-WAN Networking, Firewall, VPN, NAT, STUN, TURN, IPV4, IPV6, etc.
- Sound knowledge & working experience on VOIP, SIP, H.323, ISDN, PRI-BRI, FXO, FXS & various voice codecs G711, G729, etc.
- Good understanding of security, DNS, DHCP & SSL Certificates management.

Job Family Descriptor Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills