Jr. Customer Service Executive

1 week ago

Nanganallur Chennai Tamil Nadu, India Emcog Soutions Private Limited Full time

A Customer Service Executive performs order processing and fulfilment tasks, and analyses customers’ needs and information to improve customer relationships and experiences.
- Responsibilities include keeping the client database up to date, implementing business process improvement solutions for effective customer service operations, and responding to customers’ requests and queries promptly.
- Mr
- The job environment is customer centric and service oriented. The individual should be a communicative, attentive and patient team player who can address customers’ issues effectively and achieve customer satisfaction.
- Roles And Responsibilities
- Address customers' requests and queries
- Analyse customer information and needs to improve customer relationships and experience
- Execute order processing and order fulfilment tasks
- Gather customer feedback from multiple sources including surveys
- Identify risks associated with different approaches of business process change
- Implement business process improvement solutions to achieve effectiveness in customer service operations
- Maintain the client contact database to ensure it is up-to-date
- Provide feedback and suggestions on how to improve processes
- Record customers' requests and follow-up actions into database system
- Support the implementation of appropriate customer service channels and solutions for managing customers' concerns

**Job Type**: Permanent

Pay: ₹9,454.88 - ₹32,310.83 per month

**Benefits**:

- Food provided

Work Location: In person

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