
Customer Support Executive
2 weeks ago
**Essential Skills**
- Customer Management
- TeaM/Field Staff Management
- Planning & Scheduling of team work
- Good verbal & written communication skill
- Active problem solving skills
- Ability to handle pressure
- Knowledge of Open Office / MS-Office, Google Map
**Desired Skills**
- Knowledge about Telecom/Vehicle Electronics
- Client call & complaint handling
**Role/Responsibilities**:
- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning replacement / maintenance of faulty devices
- Conducting customer trainings on VTS front-end operations/reports generations.
- GPS Data Analysis
- Updating Information Systems
- Other relevant activities related to VTS Operations and desired by client
**Qualification**:
Graduate in any discipline with one year computer diploma or Degree in Electronics & Communication / Mechanical / equivalent
**Experience**:
- Fresher to 2 years
**Specific details,**
- Must have own conveyance,
- Posting at PRTC Control Room, Patiala Duty in Shift (Day/Night)
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Patiala, Punjab: Reliably commute or planning to relocate before starting work (preferred)
License/Certification:
- Driving Licence and Bike (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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