Customer Support Executive

2 weeks ago

Patiala, India Eon Infotech Ltd Full time

**Essential Skills**
- Customer Management
- TeaM/Field Staff Management
- Planning & Scheduling of team work
- Good verbal & written communication skill
- Active problem solving skills
- Ability to handle pressure
- Knowledge of Open Office / MS-Office, Google Map

**Desired Skills**
- Knowledge about Telecom/Vehicle Electronics
- Client call & complaint handling

**Role/Responsibilities**:

- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning replacement / maintenance of faulty devices
- Conducting customer trainings on VTS front-end operations/reports generations.
- GPS Data Analysis
- Updating Information Systems
- Other relevant activities related to VTS Operations and desired by client

**Qualification**:
Graduate in any discipline with one year computer diploma or Degree in Electronics & Communication / Mechanical / equivalent

**Experience**:

- Fresher to 2 years

**Specific details,**
- Must have own conveyance,
- Posting at PRTC Control Room, Patiala Duty in Shift (Day/Night)

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Patiala, Punjab: Reliably commute or planning to relocate before starting work (preferred)

License/Certification:

- Driving Licence and Bike (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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