Operations Support Executive
4 days ago
**Essential Skills**:
- Customer Management
- Team and Field Staff Management
- Work Planning & Scheduling
- Strong verbal & written communication
- Problem-solving abilities under pressure
- Proficiency in MS-Office/Open Office and Google Maps
**Desired Skills**:
- Knowledge of Telecom or Vehicle Electronics
- Experience with client calls & complaint handling
**Key Responsibilities**:
- Manage the Customer Service Field Team and Support Technicians
- Professionally handle customer calls and resolve complaints
- Coordinate with clients, the production team, and management
- Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
- Plan replacements and maintenance for faulty devices
- Conduct customer training sessions on VTS operations and report generation
- Perform GPS data analysis
- Update information systems and maintain accurate records
- Report progress and status updates to both customers and internal teams
- Assist with other VTS-related activities as required by the client
**Qualifications**:
- Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.
**Experience**:
- 0 to 2 years of experience as an Operations Support Executive (Freshers are welcome to apply)
**Additional Requirements**:
- Must have personal conveyance for commuting
- Shift-Day/Night
**Job Types**: Full-time, Permanent
Pay: ₹11,000.00 - ₹13,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
License/Certification:
- Driving Licence and two-wheeler (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 9115104460
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