
Customer Support Executive
1 week ago
**Customer Support Executive**
**Bengaluru, Karnataka, India**
**Full-time**
**Company Description**
- Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
- Responsible for responding to customers in an efficient and professional manner.
- Meets expectations regarding productivity as defined by the process or manager.
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines.
- May be required to perform other tasks as requested, assigned, or directed.
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
- Flexibility to work extended hours with mínimal notice during high volumes.
- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
**Qualifications**:
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Pay: ₹250,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Banashankari, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Location**:
- Banashankari, Bengaluru, Karnataka (required)
Work Location: In person
**Speak with the employer**
+91 6366460874
Application Deadline: 06/01/2025
Expected Start Date: 11/01/2025
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