Female Customer Support Executive
6 days ago
**Job Title**: Female Customer Support Executive - Shipping Department (Night Shift)
**Location**: Noida 62
**Salary**: Up to ₹30,000 In-Hand
**Shift**: Night Shift (Both-Side Cab Provided)
**Experience Required**: Experience in US Process is Mandatory
**Key Responsibilities**:
- Coordinate with US-based customers, courier partners, and internal teams.
- Resolve issues related to delayed, misplaced, or damaged shipments.
- Maintain accurate records of all customer interactions and transactions.
- Provide prompt and professional responses ensuring high customer satisfaction.
- Track shipments and update customers proactively.
**Requirements**:
- **Prior experience in US customer support process** is mandatory.
- Strong verbal and written communication skills in English.
- Familiarity with shipping/logistics processes will be an added advantage.
- Ability to work in a night shift environment.
- Good knowledge of MS Office tools and CRM systems.
**Perks & Benefits**:
- Salary up to ₹30,000 in-hand
- Night shift allowance (if applicable)
- **Cab facility provided both sides**:
- Exposure to international work environment
- Growth opportunities within the organization
**Job Types**: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Work Location: In person
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