Service Advisor

2 days ago


Tonk Phatak Jaipur Rajasthan, India ANGEL TELETECH PRIVATE LIMITED Full time

A Service Advisor, is responsible _for communicating with customers about their vehicle repair needs and relaying information_.Service advisor required for two wheeler Ather workshop at RIICO Industrial Area, Mansarovar.
- **reet Customers**: Welcome customers and understand their service needs for their Ather electric scooters.
- **Document Concerns**: Accurately document the issues or concerns shared by the customer.
- **Schedule Appointments**: Arrange and manage service appointments, ensuring timely service.
- **Estimate Costs**: Prepare and explain cost estimates for required repairs or maintenance.
- **Coordinate Service**: Work with technicians to prioritize and manage the service workflow.
- **Monitor Progress**: Keep track of the service status and update customers accordingly.
- **Handle Billing**: Review the final bill with the customer, ensuring transparency in charges.
- **Ensure Quality**: Verify that all services meet Ather’s quality standards before returning the scooter to the customer.
- **Follow Up**: After service, follow up with customers to ensure satisfaction and gather feedback.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person


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