Travel Advisor

1 week ago

New Delhi South ExtII Delhi Delhi, India Kandhari Travels inc. Full time

As a Travel Reservation agent at Kandhari Travels Inc, you will be point of contact for the customers, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve (we may be flexible depending upon the experience):
**Mandatory (must have) skill**:

- Amadeus GDS experience at least 3-5 years.

**Responsibilities**:

- Use your sales skills to promote and sell flight tickets, travel packages, accommodations, insurance and other travel-related services and contributing to the success of the branch. Communicate with suppliers or airlines as needed.
- Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
- **Utilize travel agency booking systems (Amadeus) to make reservations**, create itineraries, and **handle all aspects of the booking process like changes, cancellations and refunds, send invoices, etc.**:

- Experience with ticket issuance process
- Follow up with accounts to coordinate and complete reconciliation process.
- Assist clients in resolving travel-related issues, such as changes, cancellations, or refunds ensuring a smooth experience.
- Documentation: Must have an eye for detail. **Prepare and maintain accurate travel documents** including tickets and travel insurance.
- **Administration/Office work**: Create marketing material for social media and other platforms. Perform general office duties as needed.

**Qualifications & Experience**:

- Previous experience in travel industry **(atleast 3-5 years)** in air ticketing, reservations
- Experience using a GDS system, **Amadeus**:

- Good to have experience of Canada market.
- Knowledge with **issue, re-issue, change** etc in Amadeus.
- Strong sales and customer service skills with a passion for exceeding customer expectations and an eye for detail
- **Fluent in English** with excellent oral and written communication skills. **Hindi and/or Punjabi is must have**:

- Ability to plan, organize and prioritize work in a fast-paced environment; must be able to multi-task efficiently and accurately; strong attention to detail; Ability to work well under pressure while maintaining quality.
- Proficient in Microsoft office and/or google suite.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The employer reserves the right to modify or change the duties or essential functions of this job at any time.

Pay: ₹25,000.00 - ₹75,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Night shift
- Weekend availability

**Experience**:

- Amadeus: 5 years (required)

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