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Tele Caller Executive

2 weeks ago

Kochi Kerala, India Prayatna Centre For Child Development Full time

Make outbound calls to potential and existing customers to promote products, services, or campaigns.
- Answer inbound calls from customers to address inquiries, resolve issues, and provide information.
- Maintain detailed records of calls, customer feedback, and outcomes in the database.
- Achieve daily, weekly, and monthly targets for call volume, lead generation, or sales.
- Follow up with leads or customers as necessary to close deals or ensure satisfaction.
- Understand customer needs and suggest appropriate products or services.
- Handle complaints professionally and escalate issues to the appropriate department when required.
- Collaborate with the Marketing team to improve customer engagement strategies.
- Stay updated on product knowledge, company policies, and industry trends.
- Adhere to call scripts, protocols, and compliance guidelines during interactions.
- Handle **all enquiry calls** professionally and ensure no call is missed.
- Provide detailed information about our **clinical services, therapies, and procedures**.
- Collaborate with the clinical and administrative team to ensure smooth operations.
- Maintain **confidentiality** and follow ethical communication practices.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Telemarketing: 1 year (preferred)

Work Location: In person