Engine Field Service Technician

1 day ago

Ranchi Jharkhand, India Cummins Inc. Full time

**DESCRIPTION**

**Job Summary**:
A technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites, ensuring prompt resolution of issues and maintaining productive customer relations.

**Key Responsibilities**:

- Establish and develop productive relationships with customers to address their needs promptly and efficiently.
- Utilize specialized tools and adhere to documented procedures to diagnose and complete complex repairs on-site.
- Conduct preventive maintenance activities per schedules and standards on engines and related components in the field.
- Escalate unresolved technical issues to product specialists or supervisors as needed.
- Coach and mentor technicians/apprentices by sharing knowledge, reviewing repair plans, and offering guidance.
- Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records.
- Identify opportunities for additional sales and services with customers.
- Maintain the service vehicle and tools in clean and operational condition.
- Ensure compliance with all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting issues to site management and supervisors.

**RESPONSIBILITIES**

**Competencies**:

- **Technical Expertise**:

- Diagnostics Application: Troubleshoot engine issues using guided workflows, tools, and software.
- Electronic Service Tool Application: Utilize hardware/software tools for service events and interpret diagnostic results.
- Engine Systems Interactions: Analyze and diagnose interactions between electrical and mechanical systems.
- Product Repair and Maintenance: Repair and maintain engines using tools and guidelines efficiently.
- Service Documentation: Accurately document customer, equipment, and technical information.
- Technical Escalation: Escalate and document technical issues for higher-level expertise when needed.
- **Core Competencies**:

- Communicates effectively.
- Customer-focused and relationship-driven.
- Develops talent by mentoring and coaching.
- Manages complexity and conflict with a solutions-oriented mindset.
- Demonstrates proactive health and safety behaviors.
- Values diverse perspectives and cultures.

**Qualifications**:

- **Education**:

- Apprentice-trained Engine Technician (preferred).
- Vocational diploma from a relevant technical institution.
- **Licenses/Certifications**:

- Locally valid driving permit.
- Licensing may be required for compliance with export controls or sanctions regulations.

**Experience**:

- Significant field service work experience.
- Expert-level knowledge of engine products.
- Customer service experience.
- Proven ability to provide technical advice and mentoring to junior technicians (preferred).

**QUALIFICATIONS**

**Skills**:

- Relationship-building with key customers.
- Enhancement of preventive maintenance quality under CAMC.
- Predictive maintenance analysis and support strategy creation.
- SLA compliance with 100% adherence to preventive maintenance and breakdown resolution.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2409821

**Relocation Package** Yes

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