Reservation Associate

2 days ago

Pune Maharashtra, India Monarch group of hotels Full time

**Job Title: Reservation Associate**

**Job Summary**

**Key Responsibilities**

**2. Respond to Guest Inquiries**: Answer guest queries regarding room availability, rates, and hotel amenities.

**3. Provide Exceptional Customer Service**:Offer personalized service to guests, ensuring their needs are met and expectations exceeded.

**4. Maintain Accurate Records**: Update reservation records, ensuring accuracy and attention to detail.

**5. Collaborate with Front Desk**:Liaise with the front desk team to ensure seamless communication and guest satisfaction.

**6. Meet Sales Targets**: Achieve sales targets by upselling rooms and promoting hotel services.

**7. Stay Up-to-Date with Hotel Information**: Familiarize yourself with hotel amenities, services, and policies to provide informed responses to guest queries.

**Requirements**:
**1. Hospitality Experience**:Previous experience in a hospitality environment, preferably in reservations or front desk.

**2. Excellent Communication Skills**: Strong verbal and written communication skills, with the ability to interact with guests from diverse backgrounds.

**3. Organizational Skills**:Ability to multitask, prioritize tasks, and maintain attention to detail.

**4. Technical Skills**:Proficiency in reservation software, property management systems, and Microsoft Office.

**5. Flexibility**: Ability to work varied shifts, including evenings, weekends, and holidays.

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

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