
Reservation Associate
4 days ago
**Reservations Associate**
**Location**: Hotel Sahara Star, Near T1 Airport, Mumbai
**Company**: IBFW Hospitality
**About the Role**
**Key Responsibilities**
- Accurately input bookings into the PMS and maintain updated records.
- Provide guests with information on availability, pricing, promotions, and hotel services.
- Coordinate with hotel teams to ensure special requests and arrangements are fulfilled.
- Manage amendments, cancellations, and group booking requests.
- Deliver high levels of guest satisfaction through prompt, courteous service.
- Follow company SOPs to ensure accuracy and consistency in reservation handling.
**Requirements**:
- Prior experience in Reservations / Call Centre within the hospitality industry.
- Proficiency in PMS software.
- Excellent verbal and written communication skills.
- Strong multitasking and problem-solving abilities.
- Hotel Management background preferred.
- **Must be based in Mumbai.**
**Job Types**: Full-time, Permanent
Pay: From ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
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