Reservation Associate

5 days ago


Mumbai Maharashtra, India IBFW Hospitality Pvt. Ltd. Full time

**Reservations Associate**

**Location**: Hotel Sahara Star, Near T1 Airport, Mumbai
**Company**: IBFW Hospitality

**About the Role**

**Key Responsibilities**
- Accurately input bookings into the PMS and maintain updated records.
- Provide guests with information on availability, pricing, promotions, and hotel services.
- Coordinate with hotel teams to ensure special requests and arrangements are fulfilled.
- Manage amendments, cancellations, and group booking requests.
- Deliver high levels of guest satisfaction through prompt, courteous service.
- Follow company SOPs to ensure accuracy and consistency in reservation handling.

**Requirements**:

- Prior experience in Reservations / Call Centre within the hospitality industry.
- Proficiency in PMS software.
- Excellent verbal and written communication skills.
- Strong multitasking and problem-solving abilities.
- Hotel Management background preferred.
- **Must be based in Mumbai.**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

Expected Start Date: 25/08/2025



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