Customer Success Executive

2 weeks ago

Goa, India Vestibule Marketing Ltd Full time

We are an established SaaS company looking to build on our current growth and sign up customers faster to our award winning property management platform. ElinaPMS is a software-as-a-service product with supporting services which includes website and digital marketing. We work with accommodation owners and operators and specialize in the serviced apartment and holiday rentals sector. Our product is independently 5 star rated and in 2017 we won a best service provider award in our industry.

We're looking for an individual, who is looking to build a career in a key customer-facing role. Our Customer Success Executive works as part of our Concierge team, building long-lasting relationships with their assigned customers, working with them to achieve greatness - from helping them in making the most of their system, to consulting with them on best practice and opportunities to help them grow and develop their business.

**Be an expert in the system**: Develop in-depth and comprehensive knowledge of the functionality available.

**Excellent communicator**: You are on a team that represents the company and our product to our clients.

**Technical skills**: You need to become a trouble-shooting expert who can think logically to ask the right questions and locate the issue

**Requirements**:

- Practical experience and/or education in at least two of these areas
- Information systems user support
- Software user support in the hospitality industry (preferred)
- Front desk operations & reservations or similar guest services in serviced apartments, hotel, resort, spa. (preferred)
- Able to self-manage, prioritise goals effectively and set own targets independently
- Excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
- Knowledge of PMS or CRM and/or ticket handling system (preferred)

**Education**: University level degree or experience working in a support role or a fron of house role in hospitality.
- If you have worked in a customer support role with any technical background will be an advantage.
- Requires work during customers' business hours, during evening hours when on scheduled support shifts or when on stand-by support duty. These duties will include weekends and holidays. (once or twice a month)

**IMPORTANT**:You will be employed as a contractor (permanent),not as an employee.

**Work timings**:
You will need to work on United Kingdom timings from 9 am - 6 pm.

**Equipment’s Required**:
Since you will be employed as a contractor, you will need to have your own laptop, keyboard, mouse, monitor & headphones
You will also need to have your own internet connection. (compulsory) and backup power.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹42,000.00 per month

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
This is a remote role so you will be working in home office.

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

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