Customer Success Executive

2 days ago

Goa, India Vestibule Marketing Ltd Full time

We are an established SaaS company looking to build on our current growth and sign up customers faster to our award winning property management platform. ElinaPMS is a software-as-a-service product with supporting services which includes website and digital marketing. We work with accommodation owners and operators and specialize in the serviced apartment and holiday rentals sector. Our product is independently 5 star rated and in 2017 we won a best service provider award in our industry.

We're looking for an individual, who is looking to build a career in a key customer-facing role. Our Customer Success Executive works as part of our Concierge team, building long-lasting relationships with their assigned customers, working with them to achieve greatness - from helping them in making the most of their system, to consulting with them on best practice and opportunities to help them grow and develop their business.

**Be an expert in the system**: Develop in-depth and comprehensive knowledge of the functionality available.

**Excellent communicator**: You are on a team that represents the company and our product to our clients.

**Technical skills**: You need to become a trouble-shooting expert who can think logically to ask the right questions and locate the issue

**Requirements**:

- Practical experience and/or education in at least two of these areas
- Information systems user support
- Software user support in the hospitality industry (preferred)
- Front desk operations & reservations or similar guest services in serviced apartments, hotel, resort, spa. (preferred)
- Able to self-manage, prioritise goals effectively and set own targets independently
- Excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
- Knowledge of PMS or CRM and/or ticket handling system (preferred)

**Education**: University level degree or experience working in a support role or a fron of house role in hospitality.
- If you have worked in a customer support role with any technical background will be an advantage.
- Requires work during customers' business hours, during evening hours when on scheduled support shifts or when on stand-by support duty. These duties will include weekends and holidays. (once or twice a month)

**IMPORTANT**:You will be employed as a contractor (permanent),not as an employee.

**Work timings**:
You will need to work on United Kingdom timings from 9 am - 6 pm.

**Equipment’s Required**:
Since you will be employed as a contractor, you will need to have your own laptop, keyboard, mouse, monitor & headphones
You will also need to have your own internet connection. (compulsory) and backup power.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹42,000.00 per month

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
This is a remote role so you will be working in home office.

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

  • Customer Success Executive

    1 week ago

    Goa, India Kilowott Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    About KilowottKilowott is a digital transformation company that blends strategy, design, and technology to craft meaningful digital experiences. Our clients span global markets, and we take pride in delivering impactful, user-centered solutions. We're now looking for a Customer Success professional who can drive long-term client satisfaction, retention, and...

  • Customer Support Executive

    10 hours ago

    North Goa, Goa, India, Goa The Stack Full time

    Customer Support ExecutiveLocation: Goa (Full-time, In-office)Company: The StackAbout The StackThe Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer...

  • Customer Care Executive

    1 week ago

    Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who - ve come together driven by a common passion for building the...

  • Customer Support Executive

    2 weeks ago

    Goa, India Ample Outsourcing Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    We are looking for a proactive and detail-oriented Customer Support Executive (SalesSupport) to strengthen our Sales Team. The role involves assisting the sales team inpreparing reports, managing customer communications, coordinating between departments,and ensuring smooth order processing from inquiry to dispatch.The ideal candidate will have prior...

  • Customer Support Executive

    5 days ago

    Goa, India The Technology Maker Full time

    Job Title - Customer Support Executive Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Working Experience: 6months + - Night Shift - Pick and drop service provided by company within 10km Skill set Requirement - Excellent...

  • Customer Support Executive

    1 week ago

    Goa, India The Technology Maker Full time

    Job Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...

  • Customer Support Executive

    1 week ago

    Goa, India The Technology Maker Full time

    Job Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...

  • Customer Service Executive

    3 days ago

    Goa Velha, Goa, India ADI Group Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Customer Service ExecutiveFEMALES ONLYNorth GOA20-30K per month Work from office Graduation preferably in Travel and Tourism/ Hospitality.2-5 years experience in customer relations preferably in from front office or travel agency.About the role:As a Customer Relations Executive , you will be responsible for driving online sales for our EVTours. You need to...

  • Customer Service Executive

    1 week ago

    Goa, India TATA SIA Airlines Limited Full time

    **Job Overview**: To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner. **Key Responsibilities**: Customer Service & Operations - Ensure Vistara operates in a safe and secure environment, by...

  • Customer Relationship Executive

    5 days ago

    Goa, India Pai Infinite Solutions Full time

    Provide exceptional customer service - Resolve customer concerns effectively - Excellent communication skills - Experience: 0-3 years in customer service Location: Verna Goa Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to relocate...