Collections Executive

2 weeks ago

Bengaluru, India Softline International Full time

**Softline International is hiring**

If you want to be part of a global organization (GPTW of you’ve it in your country) where your ideas are heard and innovation and collaborative spaces are fundamental pillars, we are here for you.

Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to take them through to reality.

For about 30 years we help companies make the right changes to ensure their success in digital transformation by providing end-to-end technology solutions including infrastructure, cloud, virtualization, collaboration, security, mobility and data center. We have quite broad geographical presence - more than 55 countries across 95 cities. Besides recently we have had IPO experience so you could easily find our results - for instance, our revenue is 2.5 billion now.

**What you’ll do**:
We are looking for a competent Collections Executive to contact clients and collect outstanding payments. Who will struck a balance between maintaining trustful relationships, and ensuring timely payments.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Profile requirements**:

- 3+ yrs of experience in Collections
- Proven experience as a Collection Specialist or similar role.
- Knowledge of billing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Skilled in negotiation.
- Problem-solving skills.

**What we offer**:

- Working in an international environment with a team all over the globe in more than 55+ countries;
- Inspiring corporate culture with an ability to grow and develop every day;
- Fascinating compensation package with advantages from motivation programs (Long-Term Employee Partnership Program (LTEPP) and Employee Share Purchase Program (ESPP).

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