Client Experience

14 hours ago


Maya Puri Delhi Delhi, India Tailorworks Private Limited Full time

**About Tailorworks**

At **Tailorworks** (formerly Darzi On Call), we don’t just stitch garments - we craft experiences. As India’s premium bespoke tailoring brand for men and women, we deliver elegance, fit, and flair to both B2C and B2B clientele.

**Who We’re Looking For**

We’re on the lookout for a **Client Experience & Styling Executive** - someone who combines the charm of a personal stylist, the efficiency of a customer success manager, and the instinct of a sales professional. If you love fashion, people, and making an impact - this is for you.

**Your Day-to-Day**
- Be the first point of contact for inbound client calls and walk-in queries
- Understand individual customer needs, preferences, and special requirements
- Offer personalized fashion and styling advice based on body type, event, and style goals
- Confidently explain Tailorworks services, fabric collections, and tailoring process
- Convert leads into bookings by building trust and offering expert guidance
- Manage follow-ups, repeat orders, and post-delivery communication
- Engage clients regularly with follow - up updates and reorder opportunities
- Coordinate with designer, production, and delivery teams to ensure smooth service flow
- Maintain CRM entries and manage lead funnels effectively
- Resolve customer concerns around fit, timelines, or garment care with empathy

**What You Bring to the Table**
- 1 years or more of experience in fashion retail, customer relationship roles, or luxury sales
- Excellent communication in both **Hindi & English** - confident and persuasive tone
- A sense of style, fashion trends, and basic knowledge of fabrics and tailoring
- Strong interpersonal skills - especially with high-net-worth individuals
- Goal-oriented, self-motivated, and organized under pressure
- A natural people person with a passion for client satisfaction

**Bonus Points If You Have**
- Previous work with premium or luxury fashion brands
- Experience using CRM or client management software
- Background in fashion studies or personal styling

**Perks & Benefits**
- Opportunity to work with premium B2C & B2B clientele
- Provident Fund (PF)
- Dynamic work culture with career growth potential

**Job Types**: Full-time, Permanent
**Location**: Mayapuri, Delhi (Work from Office)
**Joining**: Immediate joiners preferred

**Application Question**:

- Are you available to join immediately?

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are you a immediate Joiner?

Work Location: In person



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