Process Associate

**JOB PURPOSE**:
To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience
Role based operational domain function and related scope:
- Procure To Pay - Master Data Management, PO Management, Contracts Management

**KEY ACCOUNTABILITIES**:
**PROCESS MANAGEMENT**
- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

**KNOWLEDGE MANAGEMENT**
- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools

**EFFECTIVE COMMUNICATION**
- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
- Prepare and present documents and reports that can be well understood and as per FPIG standards

**TEAMWORK**
- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks

**CUSTOMER RELATIONSHIP**
- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

**ACTIVE LEARNING AND EYE FOR DETAIL**
- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

**SPAN OF COMMUNICATION**:
**Internal**: Process Experts, Operations Managers, Shared Service Manager
**External**: Business Stakeholders

**JOB RELEVANT INFORMATION**:

- Processes supported: As Per Operational Function and Domain Scope
- Countries supported: Americas, EMEA, GCC and Asia
- Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain
- Works under the direct supervision of the Operations Manager and with the support and guidance of Process Experts
- Collaborates with members of his / her team and other teams
- PO Processing:

- Place purchase orders with suppliers for the procurement of production/consumables materials as required by forecast and the production schedule.
- Monitor status of open purchase orders to ensure on-time delivery of all materials, including timely resolution, communication and mitigation of future potential problem.
- Expedite or defer orders as required based on the schedule/inventory changes.
- Coordinate material flows throughout product/BOM changes, obsolescence and the introduction of new suppliers and/or materials due to new product development.
- Manage the inter-company (EDI Orders) flow or materials between warehouse locations.
- Manager and resolve issues regarding PO to invoice discrepancies, return and quality problems with business stakeholders and suppliers.
- Collaborate with internal stakeholders and provide a high level of customer service, including recommending solutions, policy mandates, resources and alternative supply options within the policy guidelines.
- Ensure and promote compliance to Company and Procurement policies, work instructions and procedures

**Skills**

**QUALIFICATIONS, EXPERIENCE, & SKILLS**:
**Work Experience**
- 0 - 3 years of experience in Shared Services, Manufacturing for a Global Company

**Industry Experience**
- Financial / KPOs / BPOs / Manufacturing industry experience preferred
- Specifically in the areas such as:

- Role based domain expertise
- Procure To Pay - Master Data Management, PO Management, Contracts Management

**Education**
- Master’s / Bachelor’s Degree in Commerce / Business Administration or equivalent
- Bachelor’s Degree in Science or Engineering, B.Tech

**Language**:

- English

**Customer Management**
- Understanding of diverse stakeholders and Cross-Cultural Sensitivity

**COMPETENCIES**:
**Business / Functional**
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