Service Account Professional

4 days ago

Gurugram Haryana, India ApplyBoard Full time

six core values

are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:
What you'll be doing everyday:
- Work closely with your SAP regional team to support RPs from your region(s) and ensure all inbound issues are routed and resolved to satisfaction- Work closely with CX and other departments to identify and resolve escalated issues- Help to grow your accounts’ business with ApplyBoard by establishing a trusted relationship- Prioritize incoming support requests from your accounts in order to meet SLA- Represent the ApplyBoard brand to promote our platform and services to RPs. Offer guidance to your RPs to improve their platform literacy and the efficiency of their business- Maintain your customer portfolio with relevant events, challenges and preferences so that account health and status is discernible “at a glance”- Aid, advise or lead on projects as assigned by your leader to improve CX processes, tools or training to improve customer outcomes

What you bring to the table:
- Excellent written and verbal communication skills- Detail oriented - RPs are knowledgeable and demanding, you need to be able to keep up- Passionate about problem solving - you are up for a challenge and doing a deep-dive- Experience in creating action plans- 2+ years of Customer Service Experience-
- Experience with data analysis - we are all about numbers- Experience using Zendesk, Jira, and Google suite is an asset- Experience working with educational institutions is an asset- Detailed knowledge of ApplyBoard products, processes and teams is an asset

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

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