Service Account Professional

5 days ago

Gurugram Haryana, India ApplyBoard Full time

six core values

are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:
Key Responsibilities:
Application Journey Management:
- Real-Time Client Support:- Address client queries, concerns, and issues promptly, ensuring high levels of customer satisfaction.Partner Support:- Proactively identify potential bottlenecks and work with partners to mitigate them.- Conduct fortnightly governance meetings with partners to review performance and address concerns.

Documentation Management:
Ensure all necessary documents are collected and submitted accurately and on time.-
Training and Alignment:
- Develop and conduct training sessions for recruitment partner staff on school and university SOPs.- Align partner staff with the specific requirements and procedures of US institutions.- Continuously update partners on any changes or updates to SOPs and requirements.

Key Performance Indicators (KPIs):
Client Satisfaction Score: Feedback ratings from B2B clients regarding service quality and support.

Partner Satisfaction Index: Partner feedback on the quality of support and communication.

Training Effectiveness: Assessment of partner staff competency and alignment with SOPs.

Outcome:
About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 800,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,350 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a four-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

  • Professional Services- Associate

    1 week ago

    Gurugram, Haryana, India Arbolus Technologies Full time

    **About Arbolus** Since 2018, we’ve been reinventing the expert network industry with a tech-driven approach, helping clients gain deeper insights while empowering experts to monetize their expertise. More agile and innovative than legacy networks, we stand out with an AI-powered platform, custom-sourced experts, and first-to-market tools like Canopy...

  • Professional Services- Associate

    22 hours ago

    Gurugram, Haryana, India Arbolus Technologies Full time

    **About Arbolus** Since 2018, we’ve been reinventing the expert network industry with a tech-driven approach, helping clients gain deeper insights while empowering experts to monetize their expertise. More agile and innovative than legacy networks, we stand out with an AI-powered platform, custom-sourced experts, and first-to-market tools like Canopy...

  • Professional Services- Associate

    5 days ago

    Gurugram, Haryana, India Arbolus Technologies Full time

    **About Arbolus** Since 2018, we’ve been reinventing the expert network industry with a tech-driven approach, helping clients gain deeper insights while empowering experts to monetize their expertise. More agile and innovative than legacy networks, we stand out with an AI-powered platform, custom-sourced experts, and first-to-market tools like Canopy...

  • Service Excellence Professional

    2 weeks ago

    Gurugram, Haryana, India BT Group Full time

    **Service Excellence Professional**: - Job Req ID: 38256- Posting Date: 29 Aug 2024- Function: Business Services & Operations- Unit: Finance & Business Services- Location: Building No 14 Sector 24 & 25A, Gurugram, India- Salary: competitive**Why this job matters**: The Service Delivery Professional supports service execution for multiple customer accounts,...

  • Professional Services

    23 hours ago

    Gurugram, Haryana, India S&P Global Full time

    **Professional Services - Analysis**: - Gurgaon, India - Business Management - 313656 **Job Description**: **About The Role**: **OSTTRA India** **The**Role**: Professional Services - Analysis** **The Impact**: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services...

  • Account Executive

    2 weeks ago

    Gurugram, Haryana, India Mirror touch service Full time

    Mirror Touch Services is seeking a highly motivated and detail-oriented Account Executive to join our growing team! In this role, you'll play a key part in ensuring the smooth financial operation of our business. **Responsibilities**: - Manage client accounts, including invoicing, billing, and collection of payments. - Process accounts payable and...

  • Accounts Payable- Professional

    2 weeks ago

    Gurugram, Haryana, India Kohlberg Kravis Roberts & Co. Full time

    **COMPANY OVERVIEW** KKR & Co. Inc., together with its subsidiaries, is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in...

  • Customer Service Professional

    1 week ago

    Gurugram, Haryana, India BT Group Full time

    **Customer Service Professional**: - Job Req ID: 49400 - Posting Date: 19 Sept 2025 - Function: Business Services & Operations - Unit: Finance & Business Services - Location: Building No 14 Sector 24 & 25A, Gurugram, India - Salary: competitive **Why this job matters**: The Customer Service Professional supports customers across all channels, delivering...

  • Data Entry Operator and Office Assistant

    23 hours ago

    Gurugram, Haryana, India Athenian Professional Full time

    **Position**: Data Entry Executive / MIS **Job Type**: Full-Time, Permanent (Freshers can also apply) **Location**: Gurugram **About Us** Athenian Professional is one of India’s leading salon & academy chains with a strong presence across major cities. We are committed to excellence, growth, and providing world-class beauty and wellness services. Join...

  • Customer Service Associate

    1 week ago

    Gurugram, Haryana, India Cubnet Service Full time

    **Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...