Agm - Pf Response & Resolution

5 days ago

Ahmedabad, India Vodafone Idea Full time

Job Req ID: 41331- Location: Ahmedabad, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM - PF Response and Resolution

**Job Level/ Designation**

M2

**Function / Department**

Customer Service - Corporate/Service Partner Operations

**Location**

Ahmedabad

**No of Positions**

1

**Job Purpose**
- Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
Analyse the reason for the escalation and provide quick resolution
- Arrest the possibility of issue reoccurrence
Analysing gaps in the process/people/product
- By ensuring gaps addressed with the help of respective vertical/functional team

**Key Result Areas/Accountabilities**

Manage Quality Resolution:

- Ensure timely closure of the issues to deliver Service Levels
- Minimal repeat of the issues from the closures
- Quality of resolution scores : TNPS
- Continuous improvement in Improved productivity

Arrest Possibility of recurrence:

- Analyse the category wise issue escalations and repeats
- Repeat issue %
- Issues closed with other verticals/functions in deploying automation, proactive resolution

**Core Competencies, Knowledge, Experience**
- Knowledge and Subject Matter Expertise around VIL processes, and systems
- Excellent analytical skills to identify the process/product gaps and provide resolution
- Self-motivated, willing to excel
- Operational experience with all phases of telecom customer life cycle like call centre, back office, retention

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 6-10 years of experience in various customer service roles with expertise in managing operations and management experience
- Good Analytical Skills

**Who can Apply**

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm Sales

    5 days ago

    Ahmedabad, Gujarat, India Realty Rise Group Full time

    We are seeking a highly accomplished and strategic **Assistant Genreal Manager (AGM) **Assistant General Manager (AGM) - Real Estate Sales** **Location**:511, 5th floor - Shivalik Shilp Escon Cross Road, SG Highway Ahmdabad,Gujrat **Responsibilities**: - **Strategic Sales Leadership**: Develop and execute sales strategies to achieve and exceed revenue...

  • PF Mines Officer

    2 days ago

    Ahmedabad, Gujarat, India beBeeMining Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: PF Mines OfficerAre you a mining professional looking for a challenging role? Do you have a passion for safety and training?As a PF Mines Officer, you will be responsible for preparing quarterly and annual returns as per the Vocational Training Rules, 1966.You will also be responsible for:Preparing candidate lists for initial and refresher...

  • AGM/GM - Operations OR City Head

    1 day ago

    Ahmedabad, Gujarat, India SG OASIS HR CONSULTANCY PVT LTD Full time

    Company Profile: Company was established in 2004, has grown from a family-run company to India's largest premium bakery and patisserie brand with over 200 self-managed retail outlets across Mumbai, Pune, Delhi NCR, Bengaluru, Hyderabad, Chennai & Bengaluru. We pride ourselves on our exceptional products, honest pricing, and warm service. Our wide product...

  • AGM/GM - Operations OR City Head

    2 days ago

    Ahmedabad, Gujarat, India SG OASIS HR CONSULTANCY PVT LTD Full time

    Company Profile:Company was established in 2004, has grown from a family-run company to India's largest premium bakery and patisserie brand with over 200 self-managed retail outlets across Mumbai, Pune, Delhi NCR, Bengaluru, Hyderabad, Chennai & Bengaluru. We pride ourselves on our exceptional products, honest pricing, and warm service. Our wide product...

  • Incident Resolution Professional

    3 days ago

    Ahmedabad, Gujarat, India beBeeIncident Full time ₹ 18,00,000 - ₹ 21,00,000

    System Incident Resolution Specialist">We are seeking an experienced professional to manage and coordinate the resolution of critical incidents that impact our business.">Main Responsibilities:Triage and prioritize critical incidents, coordinating response teams and resources to minimize business disruption.Notify stakeholders of critical incidents,...

  • IT Incident Resolution Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeIncident Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: IT Incident ManagerAbout the RoleWe are seeking an experienced IT Incident Manager to join our team. As a key member of our IT operations group, you will be responsible for managing and coordinating the response and resolution of major incidents that impact our business.Key ResponsibilitiesIdentify and log major incidents based on severity and...

  • Company Secretary @ Manufacturing Unit

    1 day ago

    Ahmedabad, Gujarat, India Smart Teachnology Full time

    _Reporting to the chairman and communicating regularly with the board_ - _Preparing agendas, papers and follow-ups on appropriate actions for the board, committee and annual general meetings (AGMs)_ - _Convening and conducting AGMs, recording proceedings, formulating resolutions and submitting relevant paperwork and yearly reports to the proper...

  • Company Secretary

    3 days ago

    Ahmedabad, Gujarat, India Exxaro Tiles LTD Full time

    The CS job responsibilities can include, but may not restrict to: Reporting to the CFO/MD and communicating regularly with the board Preparing agendas, papers and follow-ups on appropriate actions for the board, committee and annual general meetings (AGMs) Convening and conducting AGMs, recording proceedings, formulating resolutions and submitting relevant...

  • Conflict Resolution Specialist

    21 hours ago

    Ahmedabad, Gujarat, India beBeeGrievance Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Description:We are seeking an experienced professional to manage employee and stakeholder concerns with professionalism, discretion, and care.Key Responsibilities:Receive, log, and manage all formal grievances and complaintsConduct impartial investigations through interviews, data collection, and documentationMediate between parties to reach fair and...

  • AGM - Service Operations

    1 day ago

    Ahmedabad, Gujarat, India Vodafoneidea Full time

    Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...