Customer Care Executive

**About Muzigal** Muzigal was founded in the year 2020 by Dr. Lakshminarayana Yeluri, a serial Entrepreneur and Musician, with a vision to make high-quality music education accessible and affordable by connecting huge untapped music teaching talent with aspiring learners through its app and offline academies. Within 24 months of its inception, Muzigal has served over 24,000 students and more than 400 teachers. Muzigal is the first-ever organised player revolutionising the music education space globally. Muzigal has emerged as a dominant player in the last 18 months and has become the largest destination for music teachers and students. Muzigal offers beginners to intermediate level music classes across Indian and Western music genres for all age groups through its proprietary curriculum delivered by qualified music teachers. Muzigal currently operates several offline academies across India and is expanding its footprint rapidly to become a household name for music learning in India and globally. The brand plans to expand to 100+ academies across India within the next 18 months. **Role Overview** The Counsellor & Admin at Muzigal Academy is a full-time and multi-functional position. The incumbent reports to the Academy Owner. S/he plays a pivotal role in managing sales & marketing activities at the front desk that include making calls and responding to queries, ensuring steady stream of walkins, maintaining CRM Hygiene, undertaking walk-in management tasks - conduct academy tour, scheduling demo with Faculty, communicating with the walkin to ensure enrollment. In the Admin role the incumbent is required to manage day to day tasks of running facilities such as - ensure opening and closing routines as per company SOP, maintain and manage inventory - Forms, Info Leaflets and Brochures, Instruments & Accessories, Books,, ensure display of instruments and follow the SOPS and guidelines prescribed by the Company. **Responsibilities** - Ensuring the Academy opens and closes as per timings and associated opening and closing routines strictly implemented such - cleanliness, - Keeping the frontdesk walkin ready to efficiently manage the counselling and enrollment processes - Forms, Brochures,Desktop PoS and so on, - Establishing rapport with the walkins and obtaining their relevant information to help in the right choice of course. - Counselling the prospects on making the right choice of music learning through the various Muzigal information collaterals. - Introduce the learning structures through Muzigal Preparatory Curriculum Framework and explain the learning progression Learn> Play > Inspire - Ensuring Facility is managed efficiently as per company protocol - Running daily checklist - Day opening/ Closing, - Ensuring inventory levels of stationary, pantry and other day to day supplies and services are satisfactorily maintained. Reordering if necessary. - Maintain and manage vendor list for purchases, Payments, replacements and maintenance of facility. - Ensure all Academy checklists are verified - cleaning and ambiance checklist, sterilisation checklist, toilet checklist, etc. - Ensure that the Academy is running smoothly at all times - Conduct outbound calls to prospective students and parents to provide information about the academy's courses and offerings. - Achieve and exceed weekly/monthly sales targets through effective telephonic communication and follow-up. - Implement sales strategies to convert leads into enrollments. - Provide regular reports on tele calling and sales activities. - Keeping the CRM updated for the Muzigal academy - Be willing to work extra hours and on holidays if required. - Any other duties as assigned by the reporting manager. **Education and Skills Required** - High School / Graduate - Strong communication and people skills - Knowledge of office management and basic book-keeping - Good organisational and multitasking abilities - Problem-solving skills - Eye for detail - Customer service orientation - Working knowledge of Regional/Local Language, English & Hindi **Work Experience** - Minimum of one year’s experience in a similar position. **Salary** - 1.8L-2.4L CTC based on qualifications, experience and interview Pay: ₹15,000.00 - ₹20,000.00 per month **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) Work Location: In person