Customer Relationship Executive

2 weeks ago

Kilpauk Chennai Tamil Nadu, India ScopeHR Services Full time

1.**Customer Interaction**: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of vehicles. Address customer concerns and resolve complaints in a timely and professional manner.2.**Service Coordination**: Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner. Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3.**Customer Feedback and Surveys**: Collect feedback from customers regarding their experiences with the dealership/service center. Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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