Cloud Services Associate

**Requisition Number**:
**93448**

**Job Description**:
What you’ll do at Insight:

- Drive improvements of the Cloud Success Management Team processes and capabilities.
- Present to clients, Insight teammates and executives, and Partners in areas of expertise via webinars and in person.
- Be the “voice of the customer” by introducing client stakeholders to Insight’s team and conducting monthly or quarterly business reviews.
- Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
- Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
- Build and maintain strong relationships with your clients and help them progress through the most advantageous adoption of our solutions.
- Analyze consumption and usage data to assist client’s with understanding their cloud spend.
- Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs; provide recommendations for improved offerings to clients in all areas.
- Understand Insight’s offerings, policies, and procedures.

What you’ll need to join Insight:

- Bachelor’s degree in business, or other relevant technical discipline from an accredited university
- 8+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
- 5+ Years technical experience with public cloud and software as a service
- Experience with understanding and explaining cloud costs
- Adept with a public cloud cost management tool (i.e. Azure Cost Manager, CloudCheckR, CloudSphere)
- Power User with Office 365 and Microsoft Teams
- Experience with Public Cloud, Software as a service, Data Center or Network technology

are preferred
- Experience with and detailed knowledge of cloud technical concepts
- Proven history of excellent customer service and accountability
- Attention to detail
- Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
- Must be able to explain complex technical concepts and influence decisions across all levels of client contacts
- Ability to solve client problems through cloud technologies, leveraging internal and/or external resources
- Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams
- Strong organizational skills with an understanding of IT operations
- Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
- Ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
- Must have exceptional communication skills (including written, oral, and presentation)
- Certified FinOps Professional (certificate can be gained within first 90 days of employment)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
- Meet the minimum qualifications and requirements of the position;
- Have completed twelve (12) months service in their current position;
- Not be under a disciplinary evaluation or suspension period;
- Have satisfactory performance in their current position;
- Have their current manager/supervisor recommendation

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Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.