Cse (Customer Support Executive)
2 weeks ago
**Responsibilities**:
Respond to customer inquiries regarding services, booking appointments, and service-related issues.
Assist customers in scheduling repair and maintenance appointments, including doorstep services.
Provide real-time updates and status tracking of service requests.
Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.
Process payments and provide support for online and offline transactions.
Maintain knowledge of our services, policies, and procedures to provide accurate information.
Support the team with feedback and suggestions for improving customer service experiences.
Ensure high levels of customer satisfaction by providing timely and professional assistance.
**Skills & Qualifications**:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple customer inquiries simultaneously.
Familiarity with customer service software and ticketing systems is a plus.
Previous experience in customer service or support roles is preferred.
Empathy, patience, and a customer-first attitude.
**Why Join Us**:
Work in a fast-growing, customer-centric environment.
Opportunities for career growth and development.
A chance to make a real impact on customer satisfaction.
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9990036388
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