Property & Asset Management-m1

JLL supports the Whole You, personally and professionally.

**Position**: Co-Operations lead - North
**Business**: Property and Asset Management

What this job involves
You will oversee the entire PAM division of JLLBO focusses on the residential business and the Co-Ops lead is a critical position to ensure the right service delivery resulting into business continuity as well as organic growth.

To be the custodian of overall sites falls under his/her supervision.
To ensure that invoicing is done at all sites by 1st week of the month. Or max by 11th of every month
To ensure that the bills are submitted to the clients with relevant compliances in a timely manner throughout the cluster.
Ensure follow up actions on payment recovery as per terms in Service Agreement. (Mails/reminders/dunning letters/ demand letters/legal notices etc).
Delays in the above to be notified to the Zonal Lead with actions taken and proposed.
Provide timely data in terms of collections/recovery
To ensure there is a monthly meeting with clients at all sites of the cluster and a proper MMR is conducted in presence of client/residents.
MOM of this to be shared and followed up on.
There should be visits in addition to the planned ones for developing an understanding with the clients
Ensure that planned visits of Senior Management with Client are executed as per schedule.
To oversee and ensure that the Service Delivery is as per the agreement.
There must be scheduled as well as surprise Operations checks by the cluster head on site
To ensure all the scheduled trainings as per the calendar are conducted by SMEs.
Ensure the service providers are also conducting regular trainings for the down team and all the trainings are updated on Overview.
To ensure that all the scheduled audits by SMEs are completed on time and there is regular follow up by the team for closure.
To ensure that there are timely site reviews on the above with all Property Managers.
To ensure maximum participation of site leads/teams whenever any centralised trainings are conducted.
My learning and development - 02 trainings per quarter for self and all the teams to be ensured.
To ensure that all systems and process are followed and implemented on all sites under you.
DMR/ MMR/ MOMs/ SOPs/ AMC trackers/ Monthly compliance checklist
Timely approval of attendances of teams at all sites.
Ensure that all technology platforms are implemented, and the teams are using it. (KAD/FSI Go etc)
Incident reporting as per SOP (CMO).must be reported to Sr Mgmt immediately.
Monthly Vendor performance reviews
There must be special focus on Safety and Ethics. (Zero incident and zero tolerance policy).
Any slightest of safety concerns on site to be duly documented/highlighted to the client.
Correct Labour allocation/ team mapping of all teams
Implementation and sharing of best practices across all sites and clusters
Prepare and offer for cross cluster audits and checks
Right governance in terms of appraisals/ increments and punishments etc
Benchmarking in terms of optimum resources utilisation
Cost optimisation in AMCs in coordination with procurement team
Cost saving measures
Timely Minimum Wage revision and implementation. Documented well on time with client to avoid any gap later-on.
STPs to be personally monitored in terms of safety and operations.
Risk register inclusion in MMR
To ensure all Service Agreements of the cluster are valid
To ensure all Service Agreements of the cluster are renewed well in time
To work towards Organic Growth
To seek and follow new business leads in the market.
Facilitate the services under the Slogan “No Safety No Work”.

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be reporting to Zonal Lead - North.

**Sound like you? Here is what we’re looking for**:
Being Analytical and Meticulous
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills

**Qualifications**:
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to