Network Sme

9 - 12 Years
- 1 Opening
- Trivandrum

**Role description**:
**Job Summary**:
**Key Responsibilities**:
**Network Infrastructure & Management**:

- **Branch & Data Center Switching & Routing**: Manage and maintain switching and routing configurations in both branch and data center environments, ensuring optimal performance, security, and scalability.
- **Wireless Technologies**: Design, implement, and troubleshoot wireless networks, ensuring secure and efficient wireless connectivity for enterprise users.
- **Enterprise Firewalls**: Administer **CheckPoint** and **Palo Alto** firewalls, ensuring enterprise security policies and network traffic management.
- **Internet Routing & Security**: Configure and secure internet routing, including external and internal network protocols to maintain a robust security posture.
- **Proxy & Load Balancers**: Manage proxy technologies like **Bluecoat** and **McAfee**, and configure load balancers to optimize traffic distribution and prevent network bottlenecks.

**VPN & Security Technologies**:

- **Site-to-Site & Remote Access VPNs**: Implement and manage **site-to-site** and **remote access VPN** technologies to ensure secure connections across various enterprise locations.
- **Network Security & Hardening**: Ensure network devices are securely configured and continuously monitored for vulnerabilities and compliance with security best practices.

**Network Operations & Support**:

- **Network Monitoring & Diagnostics**: Use network management tools to monitor performance, diagnose issues, and ensure optimal network health across all enterprise locations.
- **Packet Capture & Analysis**: Conduct **packet capture** analysis for troubleshooting network problems and identifying performance improvements.
- **Maintenance & Upgrades**: Support routine maintenance, firmware upgrades, and recurring patch cycles for network devices, ensuring compliance with standards.
- **Incident Management**: Proactively identify and resolve network incidents, adhering to SLAs and OLAs. Ensure timely communication and resolution of issues.

**Collaboration & Documentation**:

- **Cross-Team Collaboration**: Work closely with teams such as **Service Desk**, **Platforms**, **Information Security**, and **End-User Services** to ensure seamless operations and fast issue resolution.
- **Documentation & Standard Operating Procedures**: Follow and update documented standard operating procedures to ensure consistent network management practices.
- **Project Support**: Act as a technical resource for **network change requests**, **project work**, and new technology implementations, providing expertise and leadership.

**Shift Work & On-Call Support**:

- **Shift & Weekend Work**: Participate in shift work, including weekends and being on-call as required to provide continuous support and ensure network availability.

**Required Skills & Experience**:

- **Extensive Experience**: 10+ years in network operations, including extensive experience with **Branch & Data Center Switching**, **Routing**, and **Network Security**.
- **Security Expertise**: Strong experience with enterprise firewall management, specifically **CheckPoint** and **Palo Alto**.
- **Routing & VPN Technologies**: Expertise in **site-to-site and remote access VPNs**, as well as common interior and exterior routing protocols.
- **Wireless Technologies**: Hands-on experience in setting up, troubleshooting, and securing **wireless networks**.
- **Tools & Technologies**: Proficiency with **load balancers**, **proxy technologies** (Bluecoat, McAfee), and **network monitoring tools**.
- **Network Services**: Strong working knowledge of **IP address management**, **DNS**, **DHCP**, and **NTP**.
- **Packet Capture & Analysis**: Experience with **network probes** and **packet capture analysis** for issue resolution and network optimization.

**Preferred Skills & Experience**:

- **ITIL Framework Experience**: Familiarity with the **ITIL framework** for incident, problem, and change management.
- **ServiceNow Experience**: Experience with **ServiceNow** for incident management and tracking.
- **Voice & Video Solutions**: Knowledge of **voice**, **video**, and **audio-visual** solutions for unified communication.
- **Cloud Technologies**: Understanding of **cloud technologies** and their integration into network infrastructure is a plus.

**Soft Skills**:

- **Excellent Communication**: Strong verbal and written communication skills in English, with the ability to effectively collaborate across global teams.
- **Problem-Solving**: Ability to prioritize, troubleshoot, and resolve issues in a high-pressure, time-sensitive environment.
- **Collaboration**: Proactive team player with strong collaboration skills, able to work cross-functionally with multiple teams.
- **Detail-Oriented**: Highly organized, with attention to detail in network configurations and troubleshooting.

**Additional Information**:

- **Shift Work & On-Call**: As this role involves