Self Serve Co-worker

4 days ago

Hyderabad, India IKEA Full time

What you'll need to have

A passion for selling, reaching your goals and getting the best for IKEA customers.

The IKEA values accurately reflect your own values.

Interested in people’s everyday life at home and home

furnishing.

Enjoy working in a fast-paced and future-oriented environment.

Hungry for knowledge and a desire to increase your skills in order to benefit the IKEA business and grow personally.

**Responsibilities**:

- Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
- Ensure merchandise is presented according to IKEA standards and is properly labelled and signed
- Understand the IKEA concept to achieve Commercial Review Standards and ensure that Sales competence is secured throughout your area of responsibility.
- Ensure your area of responsibility provides visitors with a positive shopping experience by: looking through the eyes of the customer; sharing product benefits and information; ensuring the ease of shopping and instant gratification and meeting the IKEA Basic Merchandising standards everyday, throughout the day with visual display's, general routines and housekeeping of the highest standard.
- Maximize efficiency within your area of responsibility without impacting levels of service to the customer or safety standards.
- Maximize sales opportunities through implementing the IKEA Concept and supporting the customer in their understanding of how to effectively use the mechanical sales system.
- Support all marketing and in-store activities utilizing these as an opportunity to proactively drive sales in your area of responsibility.
- Support your manager through the efficient handling of stock and effective recovery
- Support the Self Serve Manager to secure the safe storage of our products within the Self Serve Area to ensure the safety of our visitors and co-workers.
- Support and develop co-operation with fellow co-workers specifically within your own function, Com & In and Logistics teams, through working closely together, sharing knowledge and showing understanding of each others responsibilities in order to present the range in the most commercially profitable way; reflecting our range priorities, low price profile and unique offer
- Adhere to inventory control procedures and security policies
- Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
- Communicate to managers any customer issues/concerns that cannot be resolved
- Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.

We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life

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