Customer Support Executive

1 week ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Asrit Technologies Pvt. Ltd Full time

**Key Responsibilities**:

- Provide accurate information about products, services, and technical processes.
- Assist clients with **troubleshooting basic issues** and escalate to the technical team when required.
- Maintain proper records of customer interactions and feedback.
- Ensure **customer satisfaction** by resolving issues on time.
- Coordinate with internal teams (Sales, QA, Development) to provide end-to-end support.

**Requirements**:

- Minimum qualification: 12th pass / Diploma / Graduate.
- Strong communication skills in **English and Hindi** (Punjabi is a plus).
- Basic knowledge of **computers, Excel, and IT tools**.
- Ability to work in **night shifts / rotational shifts**.
- Freshers with good learning ability are encouraged to apply.

**Skills Required**:

- Excellent communication and listening skills.
- Problem-solving and patience while handling customers.
- Ability to multitask and manage support tickets efficiently.
- Knowledge of IT/software support will be an added advantage.

**Salary & Benefits**:

- Starting Salary: ₹[Amount] per month (based on experience).
- Performance-based incentives.
- Growth opportunities into **Sales, QA, or Development teams**.
- Professional training provided.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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