Customer Support Associate

6 days ago

Telibandha Raipur Chhattisgarh, India Xtention Crew Technologies Full time

**Key Responsibilities**:

- Provide accurate information about products and services, helping customers make informed decisions.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to address customer needs and improve service quality.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Participate in training and development programs to enhance skills and knowledge.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support roles preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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