Customer Service Representative

2 days ago

Chandigarh Chandigarh, India Rojgar group Full time

**ob Title**: Customer Service Executive

**Experience**: 0 to 2 Years
**Salary**: ₹15,000 - ₹20,000 (in-hand)
**Job Location**: ManiMajra, Chandigarh
**Working Days**: Monday to Saturday ,

**Job Summary**:
**Key Responsibilities**:

- Maintain positive and professional interaction with customers at all times
- Provide accurate, valid, and complete information to customers
- Manage and update customer database and service records
- Coordinate with internal teams to ensure timely issue resolution
- Prepare and maintain reports using MS Excel
- Follow up with customers to ensure their issues are resolved satisfactorily
- Escalate unresolved issues to the appropriate departments

**Required Skills**:

- Excellent verbal and written **communication skills** in English & Hindi
- Basic to intermediate knowledge of **Microsoft Excel** (e.g., data entry, filtering, VLOOKUP, Pivot Tables is a plus)
- Customer-focused attitude with strong problem-solving skills
- Good typing speed and computer proficiency
- Ability to work independently and in a team
- Willingness to learn and grow in a fast-paced environment

**Eligibility Criteria**:

- Qualification: Graduate (B.Com, B.A, BBA, B.Sc or any equivalent degree)
- Experience: 0 to 2 years in customer service or client interaction roles

**Benefits**:

- On-the-job training
- Growth and learning opportunities
- Positive and supportive work culture
- Lunch and snacks provide by the company.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Life insurance
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Chandigarh, Chandigarh (required)

Work Location: In person

**Speak with the employer**
+91 7876212244

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