Associate - L1

2 weeks ago

Chennai Tamil Nadu, India SoftwareOne Full time

Job Function: Software & Cloud Services The role:

- Associate - Security Specialist function is to own and
collaborate with the team in terms of delivering and supporting security solutions based on
customer requirements and industry knowledge.
- Perform health checks on security solution regularly and help detect incidents before there is any impact
- Provide inputs to technical documents based on repeat incidents and help assist SMEs during problem resolution;
- Fix security related service issues as they occur and follow up with after action reviews; and
- Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool

What we need to see from you:

- Minimum 2 to 4 years demonstrated ability working in a Security Operation Centre monitoring, detecting, triaging and supporting security solutions related to M365 Intune and Defender
Firewalls, IPS/IDS, etc
- Have a good understanding and awareness of 2 or more of the following:
Ø Proof Point
Ø Intune / Defender
Ø Trend Micro Deep Security
Ø Trend Micro ApexOne
Ø Qualys Guard / Metasploit / Nessus Tenable
Ø Microsoft M365 MDM, Security and Compliance
Ø Splunk Enterprise and Security
Ø CyberArk
- Have a good understanding of ticket management and service requests
- Have a good understanding of Security Operations and Service Delivery
- Exposure to ISO 27001, PCI related certification and compliance practices
Awareness and expertise of using at least 1 Enterprise Ticketing system
ITIL processes in supporting Security Solutions and Service Delivery
- Engineering Degree or equivalent experience in Computer Science or Technical Degree with certifications in
Information Technology or Information Security
- Cisco certifications such as CCNA
- Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
- Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud
Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security
Products Preferred
- Good command in English, other foreign languages are a plus;
- Good cross-cultural interpersonal skills
- Ability to communicate effectively with various teams and customer;
- Be a great teammate and Fast Learner;
- Share best practices and proactively suggest continuous improvement;
- Raise operational issues to management when needed;
- Willing to work in 24x7 shifts

Why SoftwareOne?:

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