Network Associate

2 days ago

Siddhapudur Coimbatore Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time

**Department**:
Network Operations / Technical Support

**Reports To**:
Network Operations Manager / NOC Team Lead

**Job Summary**:
The L1 Network Associate is responsible for providing first-level technical support for network-related issues within the ISP/Telecom infrastructure. This role involves monitoring network performance, resolving basic network faults, escalating complex issues to higher levels, and ensuring uninterrupted internet services to customers.

**Key Responsibilities**:

- Monitor network performance, uptime, and alerts using NMS tools.
- Respond to and resolve Level 1 network incidents, alarms, and service requests within defined SLAs.
- Troubleshoot basic faults in broadband, FTTH, leased lines, and wireless links.
- Perform routine health checks and report abnormalities to senior engineers.
- Coordinate with field engineers for on-site support and maintenance activities.
- Escalate unresolved issues to L2/L3 network engineers with proper documentation.
- Maintain accurate incident and resolution records in the ticketing system.
- Assist in configuration of CPE devices, modems, ONTs, and routers as required.
- Provide technical support to internal teams and end customers when necessary.
- Follow standard operating procedures (SOPs) for network operations and maintenance.

**Key Requirements**:

- Diploma or Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field.
- 0-2 years of experience in ISP/Telecom network operations or technical support.
- Basic understanding of networking concepts (TCP/IP, LAN, WAN).
- Familiarity with common network equipment: routers, switches, modems, ONTs.
- Knowledge of network monitoring and ticketing tools is an advantage.
- Good communication skills to coordinate with customers and internal teams.
- Willingness to work in rotational shifts, including nights and weekends.

**Key Skills**:

- Basic troubleshooting skills.
- Customer service orientation.
- Ability to work under pressure and follow escalation protocols.
- Team player with attention to detail.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Computer networking: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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