English & Soft Skill Trainer

To analyse, evaluate, develop and deliver learning programs for the Bangalore site, dovetailing with the needs of global training programmes within dnata, the Emirates Group and its strategic partners by using blended training methods. All training must be aligned to corporate objectives, vision, mission and values and comply with National and International standards and regulations.

The principal areas in which the L&D Officer must achieve its objectives and purpose are as follows:

- Training Needs Analysis: _

Conduct training needs analysis by engaging with relevant stakeholders from business departments. The

results must be documented in a report format with findings that indicate a training need or alternatively suggest solutions/recommendations for business process change. This is to ensure the training team addresses workforce knowledge and skills gaps and results in the design and development of training programmes that are relevant, up-to-date and accurate.
- Design and Develop Learning Programs_:
Define parameters of the learning program by clarifying the purpose and type of learning program with key

matter content according to GTT curriculum standards. Structure the learning program by breaking the content into manageable segments and documenting the timeframe for each segment. Determine and confirm delivery strategies and required assessment methods and tools. Document complete learning programmes in line with organisational requirements, review with key stakeholders and adjust as required.
- Training Delivery and Effectiveness: _

Deliver training programmes demonstrating work-skill instruction, facilitated learning

or group based learning. Establish and implement delivery methods by identifying the context for learning, individual learning styles and learner characteristics. In all cases ensure the delivery of a safe learning environment. Maintain, develop and review the delivery method to support and reinforce new learning, building on strengths and identifying areas of development. Monitor learner progress using measures to ensure learners are acquiring new technical skills, generic skills and knowledge.
- Plan and Conduct Assessments: _

Plan, design and develop assessment activities with relevant stakeholders to meet regulatory or organisational requirements as appropriate. Select assessment methods that support the collection of defined evidence. Contribute to assessment by discussing and confirming with the learner the context, including learners’ characteristics and any need for reasonable adjustments. Assess competence by examining the collected evidence and evaluating to ensure it reflects the evidence required to demonstrate competence. Provide clear and constructive feedback to learners regarding the assessment decisions and develop any follow-up action plans required.
- Quality Review of Training Effectiveness: _

Determine the effectiveness of the training programs using recognised evaluation models. Identify the

learner’s reaction to the training programme by submitting the Learner Feedback Form, collating the

feedback and recording the score for the Quality of Training. Conduct line checks at operational and functional touch points.
- Professional Development_:
Maintain continued professional development by keeping updated with the latest expertise within the dnata travel group and across the travel and training industry in general. The jobholder is required to disseminate knowledge effectively, highlighting the latest information, methods and best practices in their

field of expertise to both training colleagues and trainees. This will require regular use of and contribution

to MLZ and the maintenance of professional contacts with internal and external groups and individuals.
- Continuous Improvement: _

Assess gaps in process, procedures, work flows, knowledge and content. Identify contact drivers and any required training interventions. Execute scenario based learning sessions. Maintain training schedules alongside WFM teams. Track, measure, evaluate and monitor all interventions.

**Knowledge/Skills**:
Qualifications:

- Training qualification equivalent to City and Guilds International Certificate in Teaching and Training.
- Experience in a similar role

Knowledge:

- Training methodologies, relevant competency and performance standards
- Operational, contact centre environments
- Policies, codes of practice and industry standards
- Instructional design principles
- Occupational health and safety standards
- Evaluation methodologies

**Skills**:

- Outstanding interpersonal
- Outstanding written and verbal English language
- Intermediate / Advanced microsoft PowerPoint

**Job Types**: Regular / Permanent, Full-time

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Bengaluru Urban - 560001, Karnataka: