Logistic Co-ordinator

**Company Profile**:
Amrera Global Solutions (Pvt) Ltd is a leading business process organization for few US Logistics and supply chain solution companies who is offering wide range of services to customers involved in domestic US transportation and Freight. We help our customers to maximize their revenue by providing tailored made & customized solutions to meet the goals of their business.

**Position Summary**:
The primary responsibility of this position is to help the organization achieve its business objectives through the effective use of its human capital resources. To do this, the Logistic Coordinator should work in parallel with management and all teams to ensure that the process flow is smooth and always run at moving speed.

This Leader role encompasses Customer facing and engagement with Logistic Sales teams across USA to position and provide solutions approach and value creation concepts to generate revenues from existing and new customers.

This role will do analysis, develops, recommends, and implement the improvements in end-to-end processes and maintains the customer service roadmap. The incumbent builds and sustains relationships with key stakeholders throughout the organization and end customers to ensures productivity representation in relevant cross-functional domain.

**Knowledge,** **Job** **roles, responsibilities and** **tasks**:

- Generate and Meet Revenue Growth Plans.
- Discuss supply chain and business-oriented solutions with Management and Customers as needed.
- Communicate effectively at Manager Level and Staff Level engagements.
- Experienced in Supply Chain acumen and Business Process improvisations for Enterprise or

Preferred customers.
- Takes initiative on job related assignments and delivers on specific deadlines; ability to organize, multi-task and plan.
- Making outbound calls to US Companies who have freight to move, drive monthly & quarterly sales targets.
- Effectively utilize available sales & marketing tools for campaign planning, ideal client profile, pipeline development, tracking opportunity progress (forecasting), developing weekly, monthly, quarterly level forecasts.
- Assisting in capturing, managing, engaging, and nurturing existing leads, convert prospects into customers.
- Qualify the point of contact person and key decision-maker.
- Establishing and cultivating healthy relationships with prospective customers.
- Achieve growth and hit sales targets.
- Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence.
- Maintains accurate data records from multiple sources. Analyzes results of real-time situation, cases, outcomes for accuracy. Prepares daily, weekly, and monthly reports following the steps outlined as per standard operating Procedures.
- Coordinates load distribution, dispatch, delivery of materials and correspondence. Creates pivot tables and accurate reporting on all processes within the department.
- Resolves individual and group performance issues in accordance with company policies and procedures in a timely manner to motivate and foster teamwork.
- Reviews and approves training documents to ensure new processes are communicated correctly.
- Observes disparity, damage and claims processes, and evaluates feedback from other departments to understand customer concerns and identify process improvement opportunities.
- Identifies business areas impacted by customer issues; engages. appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
- Promotes highly effective relationships with recruiting organizations, external customers and share accountability and provide valued support for achieving business goals.
- Coaches business units and service centers regarding best practices implementation of compliance procedures (e.g., reasonable accommodation, safety, etc.) to comply with federal, state, and local regulations and support focus on diversity.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Determines employees' training needs to produce continuous development plans; provides on-going feedback and support to improve performance.

**Skills and Experience**:

- Graduate/Post graduate/B.E./B.Tech/MBA (Specialization of Logistics would be an added advantage).
- Minimum 5-15 years of relevant work experience in international BPO/KPO/BPM/CRM/IT
- Should have handled team size of Min. 10-50 people.
- Flexible to work in night shifts. Shift Timing 5:30 PM to 3:00 AM IST (Night Shift) US Process (8 A.M 5.30 P.M EST)
- Certificate in logistic & supply chain would be an added advantage.
- Experienced in MS office suite, ERP (Zoho), CRM would be an added advantage.
- Excellent English communication skills (Verbal + Written).
- Strong numerical, analytical, and conceptual skills.
- Customer facing Team lead