Sales Co-ordinator

3 days ago

Indore Madhya Pradesh, India RK Biomass Full time

**Job Overview**:
**Key Responsibilities**:

- **Order Management**:

- Process customer orders and ensure timely and accurate order fulfillment.
- Track orders from production to delivery.
- Coordinate with the production department to ensure product availability and production schedules align with customer demands.
- **Customer Service**:

- Act as a point of contact for customers regarding product inquiries, order status, and post-sale support.
- Handle customer complaints and resolve issues promptly to maintain customer satisfaction.
- **Sales Support**:

- Prepare and maintain sales reports and customer data.
- Assist in preparing sales presentations, proposals, and product specifications.
- Collaborate with the sales team to identify new business opportunities.
- **IndiaMart & TradeIndia Enquiry Management**:

- Monitor and manage incoming product enquiries from **IndiaMart** and **TradeIndia** platforms.
- Respond to customer inquiries promptly and provide accurate product information.
- Follow up on leads generated through these platforms, ensuring timely communication and converting inquiries into sales opportunities.
- Coordinate with the sales team to create customized quotes or proposals based on customer requirements.
- Maintain a database of leads and monitor conversion rates from online enquiries.
- **Communication**:

- Liaise with internal departments (Production and Logistics) to ensure timely product availability and delivery.
- Provide regular updates to the sales team regarding order status, delivery timelines, and any issues or delays.
- Coordinate and communicate with suppliers and vendors for product availability and lead times.
- **Administrative Support**:

- Assist in the creation of sales contracts, invoices, and related documentation.
- Maintain customer and sales records in the google sheet and MS excel.
- Coordinate meetings, events, and other activities for the sales department as needed.

**Required Skills & Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, or related field (preferred).
- **Experience**: 2-3 years of experience in sales coordination, sales administration, or customer service (preferably in a manufacturing or industrial environment).
- **Skills**:

- Strong organizational and multitasking abilities.
- Excellent communication (written and verbal) and interpersonal skills.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience in handling online business enquiries from **IndiaMart** and **TradeIndia**.
- **Personal Attributes**:

- Detail-oriented and proactive.
- Ability to handle pressure and meet deadlines.
- Strong problem-solving skills and a customer-focused mindset.

**Working Conditions**:

- Full-time position, Monday to Friday.

**Why Join Us?**
- **Career Growth**: We offer opportunities for career advancement and professional development.
- **Innovative Environment**: Work with cutting-edge manufacturing processes and technology.
- **Team-Oriented Culture**: Be part of a collaborative, dynamic, and growth-driven team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9993363116

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