Customer Service Representative

1 week ago

Gurugram Haryana, India The OmniJobs Full time

We are looking for a dedicated and skilled Customer Support Executives for our Domestic Voice Process team. As a Tele Counsellor, you will play a crucial role in guiding and assisting clients through our services, ensuring a positive experience and helping them make informed decisions. You will be responsible for handling inbound and outbound calls, addressing client inquiries, and providing expert advice.

**Key Responsibilities**:

- Engage with clients over the phone to understand their needs and provide relevant information.
- Offer personalized counselling based on client requirements and company offerings.
- Handle queries and resolve issues promptly to ensure customer satisfaction.
- Maintain accurate records of client interactions and feedback.
- Follow up on leads and convert prospects into satisfied customers.
- Achieve or exceed individual and team performance targets.

**Requirements**:

- Minimum education: Graduate or Undergraduates (12th Pass with result in hand).
- Previous experience in a voice process or customer service role is preferred.
- Excellent communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-oriented approach.
- Ability to work in a fast-paced environment with a positive attitude.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- US shift

Application Question(s):

- Overall Experience in years ?
- Tele counselling/Customer Support Experience in years ?
- Current Age ?
- Current Location ?
- Current/Last monthly salary ?

Work Location: In person

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