Customer Support Executive
2 weeks ago
**JOB RESPONSIBILITIES**
- Escalate the issue to the appropriate specialist when needed
- Update clients on their request status accordingly;
- Verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
- Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
- Achieve quarterly KPI targets set by CS Manager;
- Perform other ad hoc tasks assigned by the manager.
**JOB REQUIREMENT**
- Minimum 1 years of experience in customer service related role
- Good communication skills in English and native language (Hindi)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Self-motivated and highly reliable
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹68,000.00 - ₹70,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Life insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Shift allowance
Application Question(s):
- Are you willing to relocate to Kuala Lumpur, Malaysia for this position?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
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