Customer Relations Executive
1 day ago
**Position Overview**:We are seeking a dedicated and personable Customer Relations Executive to join our team. As a pivotal link between our organization and our valued customers, you will be responsible for maintaining and enhancing positive relationships, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. Your excellent communication skills and customer-centric mindset will be essential in fulfilling this role effectively.
**Key Responsibilities**:
- Take ownership of assigned sales opportunities, manage the sales cycle and drive them to successful closure.
- Listen attentively to customer concerns, analyse the situation, and provide appropriate solutions. Escalate complex issues to relevant departments while ensuring a seamless customer experience.
- Develop an in-depth understanding of our products/services to effectively address customer questions, provide recommendations, and cross-sell/up-sell when appropriate.
- Identify and promote opportunities for cross-selling and upselling additional services to existing clients.
- Maintain regular communication with existing clients to foster strong relationships and identify potential sales opportunities.
- Update and maintain accurate records of client interactions, sales activities, and opportunities in the CRM system.
- Generate regular reports on sales activities, pipeline status, and progress towards targets.
- Collaborate closely with cross-functional teams, including marketing and customer support to ensure a seamless client experience.
**Qualifications and Skills**:
- Bachelor's degree in Business, Marketing, Communications, or a related field (preferred)
- Individuals with little to no prior sales experience
- Excellent interpersonal and communication skills
- Good negotiation and problem-solving abilities
- A genuine interest in sales and a willingness to learn and develop
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9163242370
-
Customer Relations Executive
1 day ago
Kolkata, India FACT Software Group Full timeWe are seeking a dedicated and personable Customer Relations Executive to join our team. As a pivotal link between our organization and our valued customers, you will be responsible for maintaining and enhancing positive relationships, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. Your excellent communication skills...
-
Customer Relation Executive
2 weeks ago
Shyambazar, Kolkata, West Bengal, India Rebonding Solutions Full timeCustomer Relation Executive Key Responsibilities:Address customer inquiries and resolve complaints promptly and effectively.Maintain and update customer records in the database.Coordinate with internal departments to ensure timely delivery and fulfillment of customer orders.Follow up with customers to ensure their needs are met and gather feedback for...
-
Customer Relation Executive
3 days ago
Strand Road, Kolkata, West Bengal, India SK Weldedmesh Pvt.Ltd. Full time**Pay**: ₹15,000.00 - ₹20,000.00 per month **Job description**: **Job Title: Customer Relations Executive** Location: Kolkata Experience: 1-3 Years’ **Salary**: ₹15,000 - ₹20,000 per month Qualification: Bachelor’s degree in Business Administration, Commerce or a related field. **Job Summary**: **Key Responsibilities**: - Contact clients for...
-
Customer Relation Executive @ Golpark
2 weeks ago
Kolkata, West Bengal, India ARC Full time**Position** : Customer Relation Executive **Location** : Golpark, Kolkata **Experience** : 1-3 yrs. of experience We are looking for professionals for Customer Relations Team for e-commerce platform, **Responsibilities**: - Provide knowledgeable answers to questions about product, pricing and availability - Work with internal departments to meet...
-
Sales/customer Relations- Logistics
1 week ago
Kolkata, India Jayesh Logistics Pvt. Ltd. Full time*Job Role specific to Transportation & Logistics Industry* **Key Responsibility Areas**: Lead a team of 10+ field executives in a variety of roles; assess and ascertain team performance on basis of individual and group KPIs; deliver on success metrics on the basis of KRA defined and build a process driven and analysis oriented vertical. - Operate as...
-
Employee Relations Lead
4 days ago
Kolkata, West Bengal, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles and ResponsibilitiesManage employee grievances, ensuring timely resolution through effective communication channels.Develop and implement strategies to improve employee engagement, retention, and satisfaction.Conduct regular employee surveys to measure satisfaction levels and identify areas for improvement.Provide counseling services to employees on...
-
SEO Executive
5 days ago
Kolkata, India Executive Hunters Full timeJob description: About Company We are a digital marketing agency based in Kolkata. Our expertise in graphic designing, digital marketing, logo making, content writing, etc. helps you showcase your brand to the public for maximum engagement and lead generation. **Role - SEO Specialist** **Responsibilities**: - Execute tests, collect and analyse data and...
-
Client Relations
2 weeks ago
Kolkata, West Bengal, India CP HR Services Pvt.Ltd Full timeJob Title: Senior Executive - Client Relations & Customer Support Location: Netaji Subhas Road, Ground Floor, Kolkata - 700001 Experience: 2 Years Qualification: Graduation **Salary**: 15K - 20K Department: Client Relations Reporting to: CBDO (Chief Business Development Officer) Job Summary We are seeking a dedicated Senior Executive for Client...
-
Public Relation Executive
5 days ago
Kolkata, India Discoveries Quintessential Pvt Ltd Full timeWhat you’ll be doing? Your role as a public relation executive is to interact with a prospect/customer and createawareness about the company's product and services. You should have sound knowledge of the business domain/product/service, which will help to provide a solution to the customer right away. Create and share business opportunities with the...
-
SEO Executive
5 days ago
Kolkata, India Executive Hunters Full timeWorking Days: - Monday to Saturday Working Hours: - 10:30- 6:30 (we stretch it till 7:30) Staff Strength: - 23-25 people Mode of work for each profile: - Work From Office Gender: - Male Female both Age - maximum 30 years Website Current Opening: Currently, we are looking for “SEO Specialist". **Responsibilities**: - Execute tests, collect and analyse data...