Customer Care Executive Real Estate

5 days ago

Mumbai, India Employee Hub Full time

Responsibilities
- Looking after the in house Retailers Complaints & getting resolved from relevant department.
(Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, House Keeping & Parking Team.
- Making Snag reports.
- Coordinating with Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- Customer service - CCE are required to interact with patrons on a daily basis and are adept at
communicating with these customers in a friendly, professional manner
- Retail relations - CCE act as the Mall Management voice for a shopping center and therefore
must frequently interact with the media, the local community, and even law enforcement
- Government compliance - Require to coordinate with all government departments need to
handle and assist all contracts and zoning ordinances
- Credit control assistance - CCE is responsible for financial aspects of the Mall which
including rent, CAM, Utilities collection, parking collection
- Retail and service provider Communication - Responsible can effectively communicate with
a diverse group of individuals, including property management, retail management, security
staff, Housekeeping, MEP & Parking staff middle management, and more
- Records, Reports and inventory -CCE need maintain track inventory, record, record day today operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after Parking checklist, Attendance & grooming standard of all staffs.
- Coordinating with the retailers & their issues with the concern team & try to fix their problem
ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.
- Coordinating with Project team for Mall renovation work

Working conditions
- Daily reporting: Reporting to Sr. Operations Executive regarding of Daily Operations

**Salary**: ₹280,000.00 - ₹290,000.00 per year

Schedule:

- Flexible shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Mumbai - 400009, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

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